PostHeaderIcon RETAIL MERCHANDISING / CUSTOMER SERVICE

In relation to personal and employment goals, the Retail Merchandising / Customer Service program offers a thorough investigation of the many skills and attitudes required in today’s retail environment.

The program outline includes:

  • Effective listening
  • Interpersonal skills
  • Critical thinking
  • Co-working and teamwork
  • The “5 selling steps”
  • Exceptional customer service
  • The challenging customer
  • Merchandising
  • Inventory control
  • Advertising and pricing
  • Cash register procedures
  • Stress management
  • Handling money and cash balancing

 

The Retail / Merchandising program combines theory and practical experience to help learners provide outstanding customer service